Returns 

 Time Frame

You can return an item within 14 days after receiving the order. Domestic and international. 
         Conditions & Exempt Items

Items returned must be unused and in original packaging.
Earrings cannot be returned due hygiene and safety reasons.
Only regular priced items can be refunded, sale items cannot be refunded. 
We do not offer refunds on shipping cost
We do not offer refunds on gift packaging
We do not accept returns or exchanges on personalised engraved jewellery
Returned by Customs

If your parcel is being returned to us because recipient refused to pay customs tax and duties, we do not offer refunds on shipping cost and will only refund the cost of the jewellery once the order has been safely returned to our office.
If shipping was free with your order and your parcel is being returned to us because recipient refused to pay customs tax and duties, the shipping fee will be deducted from the refund amount. 
Returned due to an incorrect delivery address

 Customer will be required to pay a re-delivery fee. We can only issue a refund or begin re-delivery once the parcel has been returned to our office, this refund will not include the original shipping fee. We do not have control over the timeframe in which the courier returns the parcel to our office and in some cases this can be up to 30 days.
         How to Return

Send us an e-mail info HeyJessi9@outlook.com within 14 days after receiving the order stating you order number, what item/s you want to return and we will help you.
Once we have provided the return address, please arrange a suitable courier to return the item to us. We advise a tracked service to ensure the package arrives safely.
         Refund Processing Time

We will inform you when we receive the goods and process your refund. It may take up to 6 working days for the funds to show in your account, depending on who you bank with. 
     
        Return and Exchange Shipping 

The customer is responsible for the cost of shipping of returns and exchanges 
If the item is defective, we will cover the cost of shipping. 
Please ensure the goods are returned to us within 7 days of receiving the returns address, in the original packaging and condition, undamaged and unworn. You will be responsible for paying for your own shipping costs for returning your item. We highly recommend that you use a tracked and signed postal service, obtaining the proof of tracking information. We are not responsible for a return being damaged or lost in the mailing process, customs or in transit. All items that do not reach us are the customer's responsibility and a refund will not be processed.

If you are reading this due to a faulty item, then we are so sorry this has happened and we will offer a free easy return or exchange process. We will require photographic or video evidence to show the defect/ fault via email before we can accept and begin the return process.  

All products are quality inspected and carefully packaged prior to shipping to our customers.